Guides

Plain-English fixes for the email problems small businesses actually notice.

• Customers not getting your order confirmation emails? Here's why

  Why order confirmation emails go missing or land in spam, and a step-by-step fix: check the address, check your logs, and set up SPF, DKIM and DMARC.

• Shopify emails going to spam: how to fix it

  Shopify order and marketing emails landing in spam? How to authenticate your sender email, add DMARC and avoid the shopifyemail.com rewrite.

• Booking confirmation emails not arriving: a fix for UK salons, gyms and clinics

  Clients not receiving booking confirmations or reminders? Why it happens with booking systems and how salons, gyms and clinics can fix it for free.

• Why are my business emails going to spam? How to fix it

  Business emails landing in customers' Gmail spam folder? The usual causes (SPF, DKIM, DMARC, free sender addresses, sudden volume) and a step-by-step fix.

• Contact form emails not arriving? Fixes for WordPress, Wix and Squarespace

  Website enquiries not reaching your inbox? Why contact form emails go missing on WordPress (Contact Form 7, WPForms), Wix and Squarespace, and how to fix it.

• Customers not receiving your invoices? Why invoice emails go to spam

  Invoices from Xero, QuickBooks, FreeAgent or your own mailbox landing in junk? How to work out who actually sends them and fix it, so you get paid on time.

• Emails going to junk in Outlook or bouncing from Hotmail? How to fix it

  Emails to Outlook, Hotmail and Live addresses landing in junk or bouncing with 550 5.7.515? What Microsoft now requires (SPF, DKIM, DMARC) and how to fix it.

• Klaviyo or Mailchimp emails going to spam? How to fix it

  Newsletters and flows from Klaviyo or Mailchimp landing in spam or showing "via"? Set up a branded sending domain, DMARC and list hygiene, step by step.

• WooCommerce emails not sending to customers? How to fix it

  WooCommerce order emails not reaching customers, or not sending at all? Check the settings, log what WordPress sends, then fix delivery with SMTP and SPF, DKIM, DMARC.